Setting Up Marketing Push Notifications.

Introduction #

This training manual will guide you through setting up various push notifications with LoyaltyMaximizer. This includes detailed step-by-step guides for each process, a troubleshooting guide to address potential challenges, and a conclusion summarising what has been covered.

Part 1: Setting Up Marketing Push Notifications #

Step-by-step Guide: #

Follow the steps below to set up marketing push notifications:

1. Navigate to LoyaltyMaximizer > Left-Hand Menu > Push.
2. From the Card dropdown under Send Push heading, select the card for which you want to send push notifications.
3. By default, the ‘For All Customers’ option is selected, meaning that push notifications will be sent to all customers who have the selected card.
4. If you want to send push notifications to a specific segment of customers, click the ‘Selected Segment’ button. This will reveal a dropdown from where you can define the segment by selecting a specific condition, such as the current number of uses, unused rewards, or stamps.
5. The next dropdown allows you to choose the operator to define the condition.
6. In the ‘count’ field, define the count of the selected condition.
7. If you wish to schedule a push notification, check the ‘Schedule’ box. This will reveal a date/time selector where you can choose when you want the scheduled push notification to be sent.
8. Enter your message in the ‘Message’ textbox.
9. Once the selections are made, click the ‘Send’ button. This schedules the push notification, which is displayed in the History log.

Part 2: Sending Push Notifications to All Customers, A Segment of Customers, and Individual Customers #

Step-by-step Guide: #

Follow the same steps as in Part 1, with the difference being in Step 3:

For all customers: Keep the ‘For All Customers’ option selected.

For a segment of customers: Click the ‘Selected Segment’ button and define the segment using the dropdowns.

For an individual customer: Click the ‘Selected Segment’ button and define the segment so that it targets the individual customer.

Troubleshooting Guide #

Should you encounter any issues while setting up push notifications, refer to the following troubleshooting tips:

1. Double-check that the correct card has been selected from the dropdown.
2. Ensure that the correct condition, operator, and count have been defined when sending notifications to a segment or individual.
3. If scheduled notifications aren’t being sent, verify that the date/time has been set correctly.
4. Ensure the ‘Send’ button has been clicked to confirm the setup.

Conclusion #

This manual provides a comprehensive guide on setting up various types of push notifications with LoyaltyMaximizer. By following these instructions, you can effectively set up and send push notifications to all customers, a segment of customers, or individual customers. For further assistance, please feel free to contact LoyaltyMaximizer’s support team.